Payment Guide

If you choose online payment by credit card, you will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:

All of your card information are processed through SSL protocol with international card security standard. Your card information will not be stored at the system (Merchant).

1. The payment gateway interface will appear as below for you to select the card type you are going to pay.

2. Card Information Input

To make the payment, you will input the following card information:

• Card Number
• Expiry Date
• Security Code – CVV, CVC
• Billing address (Card holder’s address which has been registered with the Issuer Bank)
• Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, J- secure for JCBCard).

Click PAY NOW.

Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).

3. Transaction Result

You will be asked to wait for some seconds for the transaction result from OnePAY payment gateway. Then, we will send you an email to inform you the Order status and the transaction result.

Note

In some cases, your transaction may be not successful due to:

•  Incorrect card information
• Not enough credit balance (daily or monthly)
• Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.
• Your card have been enroll 3D- Secure Program but you do not input or input incorrect the online password. Please contact your issuer bank.

a. In case you have received the result: Can’t not verify your card information. Please try again or contact to cs@flygarudaairlines.com for more detail information. 

b. In case you input the correct card information but you did not receive the transaction result from the payment gateway or from us. Please do not try to make other payments. Contact us through cs@flygarudaairlines.com to get the transaction result and confirmation of the Order 

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(Merchant Information)