Please contact us through our 24/7 supporting email cs@flygarudaairlines.com for more information.

You will be received your refund amount within 30 business days depending on banking process.

Please contact 08119722218 or 021-25601950 at Soekarno-Hatta International Airport and for international departure: please contact 5506073 or 5506076.

No, you can't. According to Garuda Airlines' fare rules, passenger must make the payment in 12 hours or at least 8 hours before the departure time to ensure ticket is available and buyable.

Please details in the “special request” option while making reservation online or email to cs@flygarudaairlines.com at least 3 days prior to your departure date.

Please email to cs@flygarudaairlines.com we stand by 24/7.

Please email to cs@flygarudaairlines.com at least 3 days prior to your departure date.

Please email to cs@flygarudaairlines.com for further supports since you can not purchase child ticket via our website without adult accompany.

Yes, you could choose your expected seat while making reservation or request at the check-in counter on your travel date.

All Garuda Indonesia’s flights, include domestic and international flights are operated from and to Soekarno-Hatta International Airport.

Strict ruling: Checked baggage must be not exceed 70lbs/32kg.

1. Free Baggage Allowance on Domestic Flights

• Economy Class: Maximum weight allowance is 20 kilograms for adult, children and infant with seat. Infant without seat is allowed for 10 kilograms for infant.
• Business Economy: Maximum weight allowance is 30 kilograms for adult, children and infant with seat. Infant without seat is allowed for 10 kilograms for infant.
• First Class: Maximum weight allowance is 40 kilograms for adult, children and infant with seat. Infant without seat is allowed for 20 kilograms for infant.

1. Free Baggage Allowance on International Flights

• Economy Class: Maximum weight allowance is 30 kilograms for adult, children and infant with seat. Infant without seat is allowed for 10 kilograms for infant.
• Business Economy: Maximum weight allowance is 40 kilograms for adult, children and infant with seat. Infant without seat is allowed for 10 kilograms for infant.
• First Class: Maximum weight allowance is 50 kilograms for adult, children and infant with seat. Infant without seat is allowed for 10 kilograms for infant.

1. Carry-on Baggage

• Carry-on baggage for each passenger is at 7kg and have a maximum length 56cm, width 36 cm, depth 23cm and the maximum dimensions (the sum of the 3 dimensions of each carry on item) not exceed 115cm.

It‘s listed as below:

• International to Domestic 03h30m
• Domestic to International 03h30m
• International to International 02h30m
• Domestic to Domestic 02h30m

Please present at the check in counter at least 1h30m prior to departure time for domestic flights and at least 2h00 prior to departure time for international flights.

The difference between each fare is based on their validity and ticket conditions; Fare conditions should be advised while processing booking online.

Yes, you need to pay for your infant and the ticket price is 10% of adult ticket price.

You can book a maximum 09 seats in one transaction.

Our price is inclusive of Fares, Taxes, Fees & Charges and it's the final price.

• Fares: the cost for transportation from Airport to Airport by air plane.
• Taxes, Fees & Charges: Its imposed by government or other authority, or by the operator of an airport, or by airlines or another Carrier, shall be payable by you.

You can make the payment with the major credit card: Visa, Master Card, Diner's Club, JCB.